Return Policy

The return policy for the Employees Club of California is as follows:

  • Full-priced merchandise (excluding tickets) can be returned or exchanged within 30 days of purchase, as long as the items are in their original condition with all tags attached.
  • Paper tickets (sent by mail) can be returned within 30 days of purchase or before the expiration date printed on the tickets for a full refund. All returned tickets will be verified for use, and refunds may take up to 3 weeks.
  • E-Tickets (sent by email) are not cancellable or returnable once emailed to the customer. E-Tickets will be sent within 2 hours of placing an order during normal business hours (Mon-Fri 8:00am to 4:00pm). If the customer does not receive their tickets within 2 hours or on the next business day, they should contact the Club at 888-777-1744.
  • Sale and clearance merchandise is final sale and cannot be returned or exchanged.

For returns or exchanges on purchases made online or with Club Mobile, please contact the Club. The Club can be reached via email at or by phone at 888-777-1744.

Requests for returns or exchanges must be made on or before the "Return by" date (30 days after the purchase date).